United OutPerform Recognition program.
Behind every great trip is an airline of great people. Now, when you receive excellent customer service from an eligible United® or United Express® employee, you can nominate him or her in United’s Outperform Recognition Program. If the employee you nominate is a winner in our random drawing, you win, too. With just a few clicks on the United mobile app, you could have the chance to win award miles or even roundtrip tickets.
While the program is continued, eligible MileagePlus members can nominate up to five eligible employees per nomination period by using the United mobile app, available for Apple and Android devices.
While there's cash and incentives for the employees, there's also a small fish for MileagePlus members:
A better thing is that this seems to be an on-going program. Which is a good thing. For all of the customer service nightmares that you see about UA of late there are still some employees who give really good service. My hope is that Smilin' Jeff Smisek and the rest of the executive board don't treat this like a flash in the pan and give it the support and promotion among the employees that it deserves.