In the area of fare increases they have no peer.
Fortunately, due mostly to Americans struggles through Bankruptcy, they've fallen out of the "delayed/cancelled flights" leadership role although I do still believe they are the leaders in customer complaints, although that lead is shrinking. You can see the latest complaint report here.
To top it all off, The 787, Smisek's strategical linchpin, has been temporarily grounded while Boeing tries to figure out why the planes are spontaneously combusting.
Rough start to 2013 eh?